SHIPPING AND RETURNS

RETURNS

WE ACCEPT RETURNS FOR ANY REASON WITHIN 7 DAYS AFTER RECEIVING THE ITEMS.
(IN CASE OF RETURNING PLEASE SEND AN E-MAIL TO INFO@MARTINNIKLASWIESER.COM WITH THE RETURN REASONS AND YOUR ORDER NUMBER)

PLEASE RETURN THE PRODUCT TO THE FOLLOWING ADDRESS:

 

MARTIN NIKLAS WIESER

LINKE WIENZEILE 158/28

1060 VIENNA

AUSTRIA

AS SOON AS WE RECEIVE THE RETURNED PRODUCT FROM YOU, WE WILL DO THE RETRANSFER OF ITS COSTS. WE WILL NOT BEAR THE SHIPPING-COSTS OF THE RETURNED PRODUCT, EXCEPT THE PRODUCT IS IN ANY WAY FAULTY OR DOES NOT CONFORM TO THE PLACED ORDER. IN THAT CASE YOU HAVE THE RIGHT TO CHOOSE A SIMILAR PRODUCT IN EXCHANGE OR WE WILL GLADLY REFUND THE PURCHASE PRICE PAID, THE RETURN SHIPPING COST; ANY CUSTOMS, DUTIES AND GOODS TAXES (UPON PROOF OF PAYMENT I.E. A RECEIPT), PLUS THE ORIGINAL SHIPPING COSTS.

LIKEWISE, NO GOOD WILL BE TAKEN BACK IF IT SHOWS SIGNS OF DAMAGE OR INTERFERENCE, SUCH AS:
– NATURAL WEAR AND TEAR
– EVENTS OUT OF OUR CONTROL E.G. NATURAL DISASTERS
– SIGNS OF IMPROPER USE- INTERFERENCE BY THE CUSTOMER OR A THIRD PERSON
– EXTREME USE OR EXTREME INFLUENCE BY THE CUSTOMER

EXCEPTIONS / NON-RETURNABLE ITEMS

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS.

 

REFUNDS

WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS.

 

DEFECTIVE PRODUCTS

IF YOU RECEIVE DEFECTIVE PRODUCTS, PLEASE NOTIFY US IMMEDIATELY. ACCORDING TO THE CIVIL ACT YOU ARE ENTITLED TO COMPLAIN ABOUT DEFECTIVE PRODUCTS WITHIN ONE YEAR. HOWEVER, YOU MUST ALWAYS NOTIFY MARTIN NIKLAS WIESER WITHIN A REASONABLE TIME (I.E. ONE WEEK AFTER RECEIPT OF ITEMS) AFTER YOU HAVE DETECTED THAT THE PRODUCTS ARE DEFECTIVE. IF MARTIN NIKLAS WIESER® CONSIDERS THE PRODUCTS TO BE DEFECTIVE, MARTIN NIKLAS WIESERWILL MAKE A FULL REFUND INCLUDING SHIPPING COSTS.